Privacy Policy

1. Who we are

Longview is an education and process navigation service based in Thailand. We provide general information and document organisation support related to pension paperwork. We do not provide regulated financial or legal advice.

Data controller: Longview, 33 Chaeng Watthana Road, Pak Kret, Nonthaburi 11120, Thailand. Contact: [email protected]

2. What personal data we collect

We collect only the information necessary to provide our services and respond to enquiries. This includes:

• Contact details: name, email address, and phone number — provided when you submit our enquiry form or contact us directly.
• Session registration details: name and contact information collected at the time of booking a session or workshop.
• Website usage data: collected through cookies and analytics tools (see Section 5 and our Cookie Policy).

Legal basis for processing (PDPA): Consent (enquiry form submissions); legitimate interests (improving our services); contractual necessity (session bookings). We do not process sensitive personal data as defined under PDPA.

Retention: Contact and session data is retained for up to 24 months from your last interaction with us. Website analytics data is retained for 14 months. You may request deletion at any time (see Section 6).

3. How we use your data

• To respond to your enquiry and discuss which service may suit your situation.
• To confirm session bookings and provide session materials.
• To follow up after a session if you have indicated you welcome this.
• To improve our website and understand how it is used (analytics).
• To comply with applicable Thai legal obligations.

We do not sell your personal data to third parties. We do not use your data for automated decision-making. We will only contact you about our services if you have enquired with us or explicitly consented to such communications.

4. Data sharing and third parties

We share data only as necessary:

• Service providers: We use Google Analytics to understand website usage. This service may place cookies on your device (see Cookie Policy). Google may process data outside Thailand.
• Legal requirements: We may disclose data if required by Thai law or regulatory authorities.

We do not share personal data with advertising networks, data brokers, or unrelated third parties.

5. Cookies

Our website uses cookies for essential functionality and, where you consent, for analytics. Please see our Cookie Policy for full details, including how to manage your preferences.

6. Your rights under Thai PDPA

Under the Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights:

• Right to access: request a copy of personal data we hold about you.
• Right to rectification: request correction of inaccurate data.
• Right to erasure: request deletion of your personal data where we no longer have a lawful basis for holding it.
• Right to restriction: request that we limit processing while a dispute is resolved.
• Right to data portability: receive your data in a structured format where technically feasible.
• Right to object: object to processing based on legitimate interests.
• Right to withdraw consent: withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact: [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Personal Data Protection Committee of Thailand (PDPC) if you believe we have not handled your data appropriately.

7. Data protection measures

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. These include:

• HTTPS encryption for all data transmitted via our website.
• Access to personal data restricted to authorised staff only.
• No retention of sensitive document content after sessions end.
• In the event of a data breach, we will notify affected individuals and the PDPC as required by Thai law.

8. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us at [email protected] and we will delete it promptly.

10. Changes to this policy

We may update this policy from time to time. When we do, the revised version will be published on this page with an updated date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the revised policy.